On the August, 5th they finally gave me the first ticket number and promised to fix my problem within 24 hours. Till August, 5th techical support refused to open a support ticket, because they were saying that my account was still listed as "pending installation". It never helps and each call takes about 1 hour of my time in total. I call every day, twice a day, it takes about 20 minutes to get to a technical person, they don't want to listen to my problem and always asking what lights are lit on the modem, what type of modem I have and asking me to reset it.
Sometimes phone call in dropped when transfered from one support employee to another, so I had to call again and start everything from the beginning. Automatic system in 5 out of 10 times doesn't recognize the phone number I'm entering, so I have to call for many times. In 24 hours nothing happened and technical support was difficult to reach and difficult to explain problem. After talking to most of her colleagues at the desk and taking 30 minutes of my time she finally did changes to my account and said that my speed will be raised to 5mbt/s in 24 hours. She was surprised, but didn't ask any excuse. I had to be very pushy to force CLARO sales representative to open Codetel/Claro main website and see the new promotional page about the 5mbt/s plan. 12 days later (10 days delay) I finally got a telephone line installed and DSL working on 1,5mbt/s instead of 5mbt/s that I originally solicited.Īfter calling to the technical support for the first time, I've been told that my plan says I have 1,5mbt/s, so next day I went again to your main office in Santo Domingo and was almost kicked out by a representative there who was saying in an arrogant way that Codetel have no 5mbt/s plan and 1,5mbt/s is the most advanced, most expensive and the best plan they got, so everything is set up correctly on my account. I have a screen shot of it in case it will be removed.Īfter I've paid RD$1,000 (~US$30) I've been told that I will get it installed in 2 business days.Īfter waiting 3 days, I begun to call and complain about the fact that nobody showed up to install the service.
Now this plans are nowhere to be found on the main page, but here is the link to it: I've asked a sales person to get me the Avanzado #5 plan, the fastest and the most expensive available (RD$5,995 per month or about US$176 per month). On July, 18 I went to the main office of your company in the Dominican Republic (CODETEL/CLARO on Kennedy Avenue in Santo Domingo) to get a land line and Internet service (ADSL).īack than main page of Codetel website had a promotion of 3 new Internet plans (Avanzado #3, Avanzado #4 and Avanzado #5).
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